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About Us

We pride ourselves on providing a unique, friendly and welcoming Canada Marijuana Mail Order Service, with the highest Cannabis products.

 

Questions?

Frequently Asked Questions

Common Questions Answered Below

If you have any other questions, Please email us at [email protected]

Do you offer an affiliate program?

Yes we have an affiliate program!

We pay you for your referrals on your blog, website, instagram, facebook or wherever you can add your affiliate link to.  All you have to do is email us about the affiliate program. We will then ask for the necessary information to set up your account. From there all you have to do is add your unique link to your placement and whoever clicks on your link and makes a purchase, you earn a percentage (5%) from the total amount that person spends.

Do you require ID upon purchase?

For the time being we will be asking for ID’s from anyone in the following region:

  1. New Montreal customers will be asked for ID’s upon purchase
  2. New Nunavut customers will be asked for ID’s upon purchase

 

Any orders over $500.00 from new customers will require ID’s upon purchase

 

Starting in May 2018 we will be requiring new customers to upload and send ID’s in for verification. This will be implicated due to high risk factors including fraud and for proof of age.

 

Your picture ID’s will be kept offline which means it will not be stored in any cloud servers. This is an extra security measure to prevent personal information being viewed by any third parties

What is the deadline for same day shipping?

The deadline is 2 p.m. pacific time. Please note that e-transfers are in a bit of a delay issue. So if you order before 2 p.m. but your e-transfer does not go through til 3 p.m., your package will be processed but shipped the following business day.

 

We advise completing your order the night before and anytime before 1 p.m. pacific time (Toronto’s deadline is at 4p.m.)

What are some ways that I can earn extra points?

Ways to earn points

We are now offering from 50-150 points for video or written review on any of the social media.

  1. Reddit – Leave us a review under Cannabisy (Earn 50 points) here
  2. Facebook – Share Cannabisy on your facebook or leave a review and earn 50 points here
  3. Twitter – 50 points for a shout out or review
  4. Instagram – Our page is @CannabisyOfficial (100 points for a picture or video review)
  5. YouTube – Upload an unboxing video on YouTube with our name on it and show the world about our service. (Earn 150 points)
  6. Product reviews on our website – Leave a review on some of our products to let others know how you feel about it. You will earn 20 points for every different products you review.
I love your website but you don't have a product that I'm looking for

If you love our service and want to see more products up. Just simply email us with your suggestions and with enough like-minded people who are also looking for the same product, you can be sure to see that product up on our shelf in the near future!

 

As you can you see we’ve been very busy filling up our shelves with new brands and products almost every WEEK!

Cannabisy strives to connect the right products at competitive pricing to the right person. So don’t be surprise if we have what your looking for and other products that are new to you.

My package is being sent to another location. What do I do?

If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

How do I edit or cancel my order

If we haven’t received/accepted your payment.

  1. Place an entirely new order for the items you want.
  2. Email [email protected] and request that we cancel your OLD order.
  3. Follow the payment instructions to complete your new order.

If we had already accepted your payment

If your order status is “Processing” or “Completed”:
Unfortunately we cannot make any changes to the order. It’s too late.

If your order status is “On Hold” or “Pending”:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.

Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.

Note: You can check the status of your order in your My Orders section.

Hours of operation

We are open Monday to Friday from 9 a.m. to 5 p.m.

Though we will accept e-transfer during the weekend and will mark your order as “processing”. Any orders over the weekend will be shipped out on Monday.

How do I pay for my medical marijuana?

We are currently accepting interac E-Transfer. E-Transfer is a type of payment using your email, which is registered to your bank account. You simply add our email to your “payee” list and you can then transfer desired amount.

My package did not arrive. What do I do?

If you haven’t receive your package within 48Hrs or the estimated time of arrival. You should contact us with the issue and we will conduct an investigation.

 

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

 

Is a signature required?

A signature is not required for delivery on purchases “Under” $499.99

Anything over $499.99 will require a signature unless you request no signature.

Why would someone ask for a signature?

Upon delivery, Canada Post will ask for a signature when it is delivered to your door. This step is necessary to ensure that someone will be picking up the package and the signature confirmation will let us know that it has arrived at the address given by you. This is just an extra security measure to ensure that you or someone in your house hold receives the package.

What is the minimum order?

The minimum order is $50.00 for the transaction to complete. Just note that from $50.00  to $199 will have a $15.00 flat rate Xpress shipped by Canada Post.

I sent my E-Transfer payment. What now?

Once we have accepted your E-transfer,  your order will be packaged up and will be on it’s way to the post office at the end of the day. You will receive your tracking number after it has been scanned by the post office.

Please note that E-transfers are experiencing delays. This is a banking issue, so if you didn’t get a processing email from us that means that your E-transfer has not been received to our emails and has not yet been accepted. If you have any concerns as to why it hasn’t been accept or you just want to check up on the status of your E-transfer, please feel free to email us at “[email protected]” and we will be more than happy to help.

I did't get my tracking number

Once you have made an order with a confirmation of payment, your package will be processed and sent out for delivery. Once the courier has scanned the package, we will send you a tracking number. We typically send out packages for delivery before 3pm pacific. Please advise, any orders after 3pm will be processed to be shipped the following day.

If you didn’t get our email, there’s a possibility that the email is in your “Junkmail”.

How do I use E-transfer

It is very simple to use E-transfer and very quick to setup. Here are the basic steps.

  1. Login to your online banking.
  2. The menu on the left side should have “E-transfer” or “E-interac“. Click on one of the option.
  3. If you are not registered then simply activate your email by filling in the quick form provided by your bank.
  4. After activating your email you can then add our e-transfer email to your payee list. (Our e-transfer email will be provided on the check out page and email confirmation)
  5. To transfer funds you will then go back to your E-transfer page and send the required amount along with a password. You will be asked to email us the secret answer.
  6. We will receive an email letting us know that you had sent the money. Once we have accepted the funds will be deducted from your Checking account.
Who is elegible for free shipping?

Purchases $200 and over will receive free shipping.

How does the point system work?

Points to Dollar Amount

For every $1 dollar you spend you will receive 1 point. For every 20 points accumulated you will have $1 store credit.

 

How many points can I redeem at a time?

You can only redeem 300 points ($15.00) at a time for every purchase.